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Company Description

We are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future.
A journey that needs passionate people who embrace change, dare to question and want to make a difference.
If that sounds like you, come and join us.
Together we can do great things.

Job Description

The role

As a Business Process Partner, you play a key role in strengthening IKEA’s ability to work in effective, efficient, and end-to-end aligned way across the value chain.
You shape, improve, and maintain business processes within your scope, always with the IKEA totality and long-term development in mind.

Working closely with Business Process Owners (BPOs), process leaders, digital product teams, and operational stakeholders, you translate business needs into scalable, future‑ready process solutions.
You will help prevent sub‑optimisation, identify opportunities for improvement, and strengthen operational excellence—today and for the future.

As a Business Process Partner within Plan to Fulfil, you support the development of end‑to‑end, flow‑based planning and fulfilment processes that secure availability for customers at the lowest total cost, with high operational reliability.
You work across the value chain to connect strategic direction with executable demand, supply, capacity, and fulfilment plans—reducing variability, preventing sub‑optimisation, and improving efficiency from forecasting through final fulfilment.
By strengthening global planning standards, orchestration, and performance transparency, you contribute directly to radical cost reduction, stable execution, and continuous operational excellence, always anchored in Business Process Management principles and the IKEA totality mindset

By taking a holistic view of how we work we aim to improve how we deliver results in the business reality.
While making sure that processes follow the BPM standard.

Your key responsibilities include:

• Gathering and documenting business requirements together with Business Process Owners for process improvements and development initiatives
• Defining and supporting process measures and KPIs to enable effective performance monitoring and continuous improvement
• Analysing process performance data, identifying root causes, risks, and improvement areas, and supporting compliance with relevant regulations
• Observing and engaging with process performers to understand business reality, pain points, and future opportunities
• Modelling and documenting processes according to the Business Process Framework, ensuring clarity and usability
• Collaborating with digital product teams to ensure digital solutions and data models reflect true process needs
• Securing clear interdependencies, such as data exchanges across processes
• Identifying and driving standardisation opportunities across teams and functions
• Bringing in new perspectives by monitoring trends, research, and technologies in process development
• Supporting competence development by identifying skills needs and contributing to role profiles and capability building networks
• Actively enable change management by: Translating process changes into clear, practical impacts for ways of working
• Supporting stakeholders through transitions by enabling understanding, buy‑in, and adoption
• Contributing to communication, training needs, and readiness activities related to process changes

Qualifications

To be successful in this role, you bring:

• Experience working with planning, supply chain, or fulfilment processes, with an understanding of end-to-end flow and dependencies
• Proven ability to identify bottlenecks and improve process flow in real operational environments (not only in design)
• Experience working across multiple functions to align planning, execution, and performance outcomes
• Experience working with cross‑functional stakeholders and leading process‑related initiatives
• Good understanding of change management and experience leading change through indirect leadership
• Strong understanding of the IKEA value chain, process landscape, business model, and total cost approach
• A collaborative, communicative, structured, analytical, and solution‑oriented working style, with totality (full integrated value chain) always in mind
• Experience in business process development, process mapping, or process governance
• Solid knowledge of Business Process Management methods, tools, and frameworks

Additional information

Please note that we have a preferred candidate for this position, while we encourage all candidates holding a similar ambition and finding the role interesting to apply."

We always recruit based on values, competence, potential and diversity.
We will first consider co-workers employed at Inter IKEA Group impacted by organizational changes.
For this specific recruitment priority will be given to impacted co-workers in IKEA Core Business Supply, provided competence requirements are met for the role.​ However all interested co‑workers are welcome to apply.

Main locations for this assignment are Älmhult, Warsaw and Pratteln. Other locations may be considered as exception based on critical business needs.

The selection process will take place continuously, so please send us your application in English as soon as possible but latest 31st May.